Initiating a Return

Please see the Illuminate Expression Boutique Return Policy

To initiate a return: 

1. Go to Account--> Orders
   
   
2. Locate the order that you want to return and open the order details
   (Products that are eligible for return and still within the return window will have the "Return" button)
   
   
   
   
3. Adjust the quantity for each item you are returning and click continue
   
   
   
4. Select the reason for return and submit
   
   
5. Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.
   
   
   
   
6. Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes

   (You can also cancel the return submission if you need to in this step)

   

   

7. To check on the return status of an order, go to Orders -> Return and locate by the RA or order number

(Please allow 5-7 business days from the time it arrives at our warehouse for processing)